Terms & Conditions
Last Updated: March 2, 2025
Welcome to Pillows Lab, an online store providing a variety of sleep-related products. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our site.
1. Acceptance of Terms
By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian to use the site. You agree to comply with all applicable laws and regulations.
2. Use of the Site
You are granted a limited, non-exclusive, non-transferable license to access and use PillowsLab.com for personal, non-commercial use. You may not use the site for any illegal or unauthorized purpose. You agree not to interfere with the security of, or otherwise abuse, the site or any services, system resources, accounts, servers, or networks connected to or accessible through the site.
3. Product Information
While we strive to provide accurate product descriptions and images, we do not warrant that the information is complete, reliable, or error-free. Prices and availability of products are subject to change without notice. We reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice.
4. Orders and Payments
When you place an order through PillowsLab.com, you agree to pay the total amount specified, including any applicable taxes and shipping fees. We accept various forms of payment, and you agree to provide accurate and complete payment information. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product or pricing information, or suspected fraudulent activity.
5. Shipping and Delivery
We strive to process and ship orders promptly. Shipping times may vary based on your location and the shipping method selected. While we make every effort to deliver your order within the estimated timeframe, we cannot guarantee specific delivery dates. You are responsible for providing accurate shipping information, and we are not liable for delays caused by incorrect information or circumstances beyond our control.
6. Refund and Returns Policy
Our Refund and Returns Policy governs the return of products. You may refer to that policy for information regarding eligibility and procedures for returns.
7. Limitation of Liability
To the maximum extent permitted by law, PillowsLab.com and its affiliates, partners, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the site or any products purchased through it.
8. Indemnification
You agree to indemnify and hold harmless PillowsLab.com, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of your use of the site, your violation of these Terms & Conditions, or your violation of any rights of another party.
9. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Dubai, UAE. Any disputes arising from or related to these terms shall be resolved in the courts of Dubai, UAE.
10. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the site after changes are posted constitutes your acceptance of the new terms.
11. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us:
Email: info@pillowslab.com
Address: 1 Street 201/5 – Emirate of Umm Al Quwain, U.A.E