Refund and Returns Policy 

Last Updated: October 8, 2024

Thank you for shopping with Purraverse.com. We strive to provide the best products and services to our customers. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Eligibility for Returns

You may return eligible items within 30 days of receiving your order. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging with all tags and labels intact.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards.
• Personalized or custom-made items.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at info@purraverse.com with your order number and the reason for your return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions on how to return your item.
3. Shipping the Item: Pack the item securely and include the RA number. You are responsible for paying the return shipping costs.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size or color, please initiate the return process as described above and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We may request photos of the damage for our records. If the item is confirmed to be defective, we will issue a full refund or send a replacement at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund after the processing period, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

8. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Email: info@purraverse.com
Address: Business Bay, Dubai, United Arab Emirates