Privacy & Cookies Policy

Last Updated: March 2, 2025

1. Introduction

Welcome to Pillows Lab. Your privacy is important to us. This Privacy & Cookies Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website. By using our site, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Information that can identify you, such as your name, email address, postal address, phone number, and payment details when you create an account, make a purchase, or subscribe to our newsletter.
• Non-Personal Information: Information that does not directly identify you, such as your IP address, browser type, device information, and website usage data.

3. How We Use Your Information

We may use the collected information for purposes such as:

• Providing, maintaining, and improving our website and services.
• Processing transactions and managing your account.
• Sending updates, newsletters, and promotional materials.
• Analyzing website usage to enhance user experience.
• Detecting, preventing, and addressing technical or security issues.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can manage your cookie preferences through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality.
• Preference Cookies: Save user settings and preferences.
• Analytics Cookies: Help us understand website usage trends.
• Advertising Cookies: Deliver relevant ads based on your browsing behavior.

5. Third-Party Disclosure

We may share your information with trusted third-party service providers who assist us with payment processing, analytics, email delivery, hosting, customer service, and marketing. These parties are prohibited from using your data for any purpose other than providing these services.

6. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Pillows Lab and its affiliates, partners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or inability to access our website.
• Any conduct or content of third parties on the website.
• Unauthorized access, use, or alteration of your data.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access and review your personal data.
• The right to request correction of inaccurate personal data.
• The right to request deletion of your personal data.
• The right to object to or restrict the processing of your data.
• The right to data portability.

To exercise these rights, please contact us using the details below.

9. Changes to This Policy

We may update our Privacy & Cookies Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy & Cookies Policy, please contact us:

Email: info@pillowslab.com
Address: 1 Street 201/5 – Emirate of Umm Al Quwain, U.A.E